1.2.3. My Trusty Checklist and The Constant Threat of Miscommunication

Hey, it’s Alex—

One of the most crucial tools in my restaurant is the trusty checklist. I often tell clients that a checklist is the be-all and end-all when you’re not around. It’s a game-changer for keeping everyone on the same page and steering the ship in the right direction, especially when things get hectic. 

It took me a while to figure out that if you want people to truly understand what’s expected, sometimes you’ve just got to spell it out – maybe that’s where the whole “read the writing on the wall” saying came from. In the restaurant world, miscommunication is a constant threat; someone can easily misinterpret or twist your words.

That’s where a trusty checklist and well-defined processes come to the rescue. Even now, if I go off-script without those proper channels, chaos tends to creep in real fast.

I use this same method in my personal life to ensure I stay on track too. A well-thought-out day with the right routines typically leads to more success than going without a plan of attack. Never underestimate the power of a checklist or a properly written recipe. For food or your life!

“The single biggest problem in communication is the illusion that it has taken place.”

George Bernard Shaw

Love, crust, and pizza dust,

Alex Koons

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